FAQs

This section aims to address queries related to our fragrances, as well as general shipping and returns.

If you have further questions, please feel free to reach out via the Contact page or on Instagram (@essarifragrances)!

Product

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Are these designer perfumes?

Our products are high-quality blends inspired by popular designer fragrances.

We offer an affordable alternative to your favourites, at a fraction of the price.

While they are crafted with similar notes, they are not replicas or copies and should not be mistaken as such.

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How long does the smell last?

Our fragrances are crafted to be exceptionally long-lasting, often exceeding the longevity of designer perfumes.

This is because we use an oil concentration of 30% - the highest in the industry.

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Are fragrances animal tested?

Nope! All our perfumes are 100% vegan and cruelty-free, and none of our products are tested on animals.

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How do I store fragrances?

To ensure the quality of your fragrance, store it away from direct sunlight and extreme temperatures.

Exposure to heat, cold, or light may affect the product's performance and longevity.

Returns & Shipping

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What is your return policy?

We're confident you'll love your fragrances but on the off chance you don't, you can return any items you’re not satisfied with within 30 days of shipping for a full refund!

To initiate a return, please reach out to us via the Contact form or via DM on Instagram (@essarifragrances).

Additionally, a photo of the item is required for the return to be authorized as part of the return request procedure.

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Can I change my address?

Once an order is placed, we cannot make any changes due to the automated nature of our fulfillment process.

Please double-check all details, including your shipping address, before completing your purchase.

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How do I cancel my order?

Unfortunately, our shipping process is automated, so we are unable to edit or cancel an order once it has been placed.

We recommend reviewing your order carefully, including your shipping address and item selection, before completing your purchase to avoid any issues.

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Where do you ship to?

We ship worldwide! No matter where you are, you can enjoy our products delivered straight to your doorstep.

miscellaneous

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What are your opening hours?

We are open Monday - Friday 9am - 5pm (CET), and will answer any questions within 24 working hours during this time.

Please do not send messages on multiple formats as they are answered in order of receiving them.

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I haven't received my order?

Don't worry, we got you! If you have concerns about your order, reach out to us via the Contact form with your order number, and we’ll do our best to assist you.

Our team is available to answer emails from 9 am to 5 pm. We aim to answer all emails within 1-2 working days.

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My item was damaged/stolen?

We're super sorry to hear your fragrance was either damaged or stolen! We’ve introduced Shipping Protection to give you peace of mind during delivery.

By adding Shipping Protection at checkout, your order is protected against loss, theft, or damage during shipping.

If an issue occurs, you can file a claim by reaching out via the Contact form, and we’ll resolve it within 1-2 business days with a reorder or refund.

Note that Shipping Protection does not cover orders with inaccurate or incomplete addresses.

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Where are you based?

We are based in Versailles, France!